www.getbartenders.com

 

Online Resume

Kyle Baldassari
9903 South Pinehurst Drive
Sandy, UT 84092

Phone: 801-824-9676

Experience

Platinum Car Wash - Detailing Co-Manager                December 2010 - Present

*Began as an outdoor employee responsible for greeting customers, working the car wash machinery, vacuuming and drying vehicles, and meeting customer concerns for a happy customer experience.
*Got promoted to a Detailer after 2 1/2 years and was selected as the lone selected Detailer out of 20 other competing employees for the single position.  To work primarily in the detail bay with waxing/buffing/shampooing/cleaning and direct customer contact
*Got promoted to Co-Detail Bay Manager after 2 1/2 years to organize details/scheduling/customer focus/prioritize and efficiently complete details in given time constraints.  Also oversees detail personnel and manages employees to meet customer satisfactions and business goals. Continues to do the job requirements of the Detailer as explained above.

Initiates timely and courteous contact with customers 
Responsible for providing great customer care and listening to the customers concerns
Coordinating multiple tasks in a efficient yet thorough manner
Assists and mentors in training of new employees
Takes a proactive approach and can work independently, but also thrives in a team environment 
Applies communication skills on a daily basis with customers and co-workers in effectively meeting customer and company goals
Greets customers and explains the detailing options and leaves no questions to chance ultimately resulting a high customer satisfaction
Explains in a no-nonsense manner what can be expected and has the best interest of the customer and the business at hand

Education

2013      Alta High School/Diploma

2016      Professional Server Certification

2016      in process of completing Bartender Mixology online course 


Skills

Capacity to create vision and motivate others
Excellent customer service skills
Experience working with a diverse population and diverse gender and age groups
Able to work independently and as part of a team
Able to multi-task and self start projects while under pressure
Results driven
Loyalty
Strong work ethic
Flexible to change
Organized
Detail oriented/quick learner
Customer focused
Problem solver
Highly efficient and productive
Proactive and completes work in a timely manner
Excellent verbal communication skills during times of frustration and uncertainty

Certificates

Certificate - Click to view  Utah On-Premise Responsible ServingĀ®:  Date: 02-21-2016