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Online Resume

Michael S. McGinnis
12231 N. 19th Street #165
Phoenix AZ 85022

Phone: 480-603-7914

Experience

American Express Co. — Phoenix, AZ
Customer Care Professional 2009-Present                     As a Customer Care Professional in a collections capacity, I handle high- volume inbound and outbound calls on current and past due accounts from our High Balance card members. I negotiate, collect and resolve accounts using persuasive communication skills to encourage future card usage. Utilizing negotiation and influencing abilities by offering our Small Business and Consumer customers solutions using products and services from the American Express Portfolio. 

Plumb Door & Hardware — Mesa, AZ
Owner\Operator 2006-2009                                   
As sole proprietor I ran all aspects of a small business, including sales and installation of commercial doors and hardware for general contractors in the valley. My business catered to DOD grade electronic hardware and door installations including the repair of existing units. We offered state- of-the-art doors and hardware for a wide variety of commercial, institutional, industrial and transportation applications, offering sliding, swinging, revolving and folding doors as well as a variety of sensors and controls. In addition to installing these products, I offered a comprehensive service and maintenance program that could be customized to meet ever-changing business needs. 

Daniel Enterprises, Inc. — Tempe, AZ
Tradesman\Foreman 1997-2008                            
As a tradesman\foreman I worked in Millwork & Cabinetry, as well as the Painting & Finishes phases of the project which allowed for a level of project control that lead to a superior finished product. In-House abilities allowed me to provide a full service package to meet the customers’ needs whether it was for new construction or renovation of existing facilities. In addition to providing a quality new construction product, a natural result of my work was on facility-related construction and services that involved modification and improvement to existing, active, production and support areas. 

Education

Corona del Sol – Tempe, AZ 

Devry – Phoenix, AZ 

Skills

  • World-ClassCustomerService
  • Troubleshooting/ Problem Solving 
  • Up-Selling/SalesSupport 
  • CustomerOrderFulfillment 
  • CallCenterOperations 
  • Technical/User Support
  • ComplaintHandling 
  • Reports&Documentation                 

Certificates

Certificate - Click to view  Food Safety For Handlers:  Date: 04-16-2012  
Certificate - Click to view  Gratuity Secrets:  Date: 04-17-2012  
Certificate - Click to view  Liquor Knowledge:  Date: 05-09-2012  
Certificate - Click to view  Club Drugs:  Date: 05-10-2012