Norma AndersonNorma Anderson
3171 Rail Ave
Trevose PA 19053
Avon Independent Sale Representative
1/2010 â€“ Present
Â· Customer Service
Â· Direct Sale Business
Â· Phone Call, Sales
Â· Marketing, Recruiting
9/2007 â€“ 2/2010
Citi Bank, N.A Fairless Hills, PA
Â· Cash/checks deposits, cash/checks withdrawals, mortgage and credit card payments.
Â· Support sales/service activities within the Financial Center by participating in seminars, micro-marketing events, promotional campaigns, product initiatives, etc.
Â· Managed incoming/outgoing call volume and email correspondence
Â· Performing account maintenance for both consumer and business accounts.
Â· Guide tellers with finding differences.
Â· Complete Monthly schedules for the tellers.
A & R Services Bensalem, PA
Â· Setting up estimate appointments.
Â· Payroll, answering phones, filing, managed incoming/outgoing call volume and email correspondence.
Â· Writing contracts up for customers
Â· Processes invoices, checks, accounts payable/receivable.
Â· Working with Insurance companies with water/fire damages for restoration.
Customer Service Supervisor
US Airways, Inc Philadelphia, PA
Â§ Responsible for the supervision, direction and monitoring of personnel to ensure our customers are receiving the best possible service.
Â§ Responsible to ensure personnel comply with established rules and regulations.
Â§ Plan and coordinate operational activities and communicate with other station personnel, other departments and vendors as required.
Â§ Responsible to ensure the protection and security of customers' and company property at all times.
Â§ Ensure quality service is provided in all areas of responsibility including facilities, customer handling, equipment and appearance of personnel
Street Road Mobil Trevose, PA
Â· Responsible for cash handling and credit card transactions for customer purchasing gasoline and or other merchandise in gas station
Dollar Time Inc Bensalem, PA
Â· Supervised, assigned and directed all store activities
Â· Assisted customers, handled customer relations issues to provide a positive shopping experience
Â· Merchandised, organized the signage of regular, promotional and seasonal merchandise
Â· Monitored loss prevention programs and systems, complete all cash control procedures, reports as required, identified and reacted to shoplifters, ensured price accuracy and protected store assets
Â· Office administration, ordering, receiving of merchandise, daily reports, verified billing of merchandise
Â· Analyzed reports, implemented store performance improvement plans and physical inventory
Â· Ensured compliance with all company policies also federal and state laws
Â· Maintained records of training, evaluation of hourly employees, ensured on-the-job safety, coach and counsel employees and maintained a work place free from discrimination and harassment
Customer Service Agent
Northwest Airlines Philadelphia, PA
Â· Provided administrative/clerical support to regional sales director
Â· Coordinated travel, meetings and appointments
Â· Provided product support to Travel agencies, corporate accounts, and other airlines
Â· Maintained office filing regularly
Â· Tracked budget expenses, inventory/ordering of office supplies
Â· Managed heavy incoming/outgoing call volume and email correspondence
Â· Handled, Submitted departments payroll bi-weekly
Professional Bartending School
Certificate, August 2010
For Verification Call (800) 983-6322
Neshaminy High School Langhorne, Pa
Diploma, June 1990