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Online Resume

Starla Gyger

Starla Gyger
2508 N. Castro Ave.
Tucson AZ 85705

Phone: (520)971-5995

Experience

Bar Porter                                                                                              January      2014-October 2014
Cerno’s Bar & Grill                                                                                                                              Kewanee, IL

         Contributed to customer satisfaction by ensuring bar supplies were replenished

         Maintained a clean work environment by clearing tables and mopping floors

         Utilized mixology knowledge by preparing flavors of mixed drinks

Customer Service Representative                                                         September 2008-January 2012
Western Wats                                                                                                                                  Casa Grande, AZ

         Maximized productivity of service by 17% in a two-year period

         Exceeded service and quality standards of business every review period

         Serviced hundreds of customer phone calls daily while maintaining professionalism

Server                                                                                                            January 2005- July 2008
Bennigan’s                                                                                                                                              Tucson, AZ

         Established exceptional customer service by greeting and serving hundreds of customers a night

         Demonstrated responsibility by accurately balancing nightly cash outs

         Cultivated team work and customer service by maintaining a clean and friendly atmosphere

Head Server                                                                                                                          March  2000-January 2004
Ye Olde Lantern                                                                                                                                      Tucson, AZ                                                    

         Improved average sales by 18% by instituting upselling technique

       Assigned duties and responsibilities to team members according to requirements

         Accurately trained team members in service, sanitation, and safety procedures

Skills

·        Thrives in a fast-paced environment

·        Organized and efficient server with up-selling capabilities

·        Familiar with bar terminology and liquor laws

·        Top-tier, full services dining background

·        Quick problem solver and committed team player

·        Point of Sale (POS) system operation

Certificates

Certificate - Click to view  Waiter/Waitress Hospitality Course:  Date: 08-03-2014  
Certificate - Click to view  Club Drugs:  Date: 08-03-2014  
Certificate - Click to view  Food Safety for Handlers:  Date: 08-05-2014  
Certificate - Click to view  Arizona Title 4 BASIC On-Sale & Off-Sale Responsible Serving®:  Date: 08-08-2014  
Certificate - Click to view  Gratuity Secrets:  Date: 08-08-2014  
Certificate - Click to view  Advanced Wine Knowledge:  Date: 08-08-2014  
Certificate - Click to view  Bartender Mixology:  Date: 08-14-2014  
Certificate - Click to view  Liquor Knowledge:  Date: 08-22-2014